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How works file reputation check

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I need a solution

Hi,

Couple days ago i had a report about file reputation check error, can you explain how it works and from which user it starts?

I have been checked internet access of server to your sites and server has access, but may this error occurs because logon user have no access?

Computer
Current User
IP Address

Domain Name
Server Name
Group Name

Product Version

File Reputation Detection

Event Time

  

12.1.7004.6500

Reputation check for unproven files failed because of network errors for the last 3 days.

10/14/2016 09:33:02

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