Platform - Windows 7 PRO 64 bit, SEP 12.1.6 MP5
We just updated an unmanaged client from SEP 12.1.4 to SEP 12.1.6 MP5.
We see the error "SONAR has generated and error: Code 1: description: Heuristic Scan or Load Failure."
We think this may have happened during the installation, perhaps as a byproduct of the SEP 12.1.6 MP5 install.
From the PTP system log:
at 3:56:15 we see the error "SONAR has generated and error: Code 1: description: Heuristic Scan or Load Failure."
From the Client Management system log:
at 3:56:15 we see two entries with the same time stamp.
"User is attempting to terminate Symantec Management Client" and
"Symantec Management Client is stopped".
We've rebooted the machine several times since and don't get the error.
Do we have a good install? Has anyone else had this happen?
Wally