Hello, I'm unable to either install locally or deploy remotely Endpoint portection 12.1.6 MP4 on WIndows 10 (fully updated).
Fisrt failures in installation log say:
MSI (s) (00!68) [10:28:00:933]: PROPERTY CHANGE: Modifying ValidInstallDir property. Its current value is '0'. Its new value: '1'.
CEmbDependencyChecker::CheckServiceWithOpenedSCM OpenService failed for ewf. Error: 1060
clientca: : Exit.
...
MSI (s) (00!28) [10:28:04:183]: Note: 1: 2259 2: 3: 4:
ScriptGen: to: 800002
ScriptGen: MsiViewExecute failed with result 65b GetLastError() 0
MSI (s) (00!28) [10:28:04:183]: Note: 1: 2259 2: 3: 4:
ScriptGen: ScriptBuilder::CSymRegAction::UnInstall: Unable to add registry key for delete: SOFTWARE\Microsoft\Exchange\Client\Extensions to the registry table for delete. Component:
ScriptGen: MsiViewExecute failed with result 65b GetLastError() 0
ScriptGen: ScriptBuilder::CSymRegAction::UnInstall: Unable to add registry key for delete: SOFTWARE\Microsoft\Exchange\Client\Extensions to the registry table for delete. Component:
ScriptGen: Not adding registry key for delete: .DEFAULT\Software\Microsoft\Office\Outlook\Addins\SEPOutlookAddin.OutlookAddin\-(2)
ScriptGen: Not adding registry key for delete: S-1-5-19\Software\Microsoft\Office\Outlook\Addins\SEPOutlookAddin.OutlookAddin\-(2)
MSI (s) (00!28) [10:28:04:183]: Note: 1: 2259 2: 3: 4:
ScriptGen: Not adding registry key for delete: S-1-5-20\Software\Microsoft\Office\Outlook\Addins\SEPOutlookAddin.OutlookAddin\-(2)
ScriptGen: MsiViewExecute failed with result 65b GetLastError() 0
ScriptGen: ScriptBuilder::CSymRegAction::uninstallUserKeys: Unable to add registry key for delete: S-1-5-21-789336058-884357618-725345543-500\Software\Microsoft\Office\Outlook\Addins\SEPOutlookAddin.OutlookAddin to the registry table for delete. Component:
ScriptGen: Not adding registry key for delete: S-1-5-21-789336058-884357618-725345543-500_Classes\Software\Microsoft\Office\Outlook\Addins\SEPOutlookAddin.OutlookAddin\-(2)
ScriptGen: Not adding registry key for delete: S-1-5-18\Software\Microsoft\Office\Outlook\Addins\SEPOutlookAddin.OutlookAddin\-(2)
ScriptGen: Action end WriteRegistryValues 10:28:4.183
...
MSI (s) (00:8C) [10:28:08:980]: Doing action: installFailure
Fine operazione 10:28:08: SetARPINSTALLLOCATION. Valore restituito 1.
Inizio operazione 10:28:08: installFailure.
....
MSI (s) (00:8C) [10:28:10:418]: Executing op: ActionStart(Name=setiCollect_RemoveFile,Description=Raccolta informazioni dettagliate...,Template=[1])
clientca: Fail to Recover the disable key for Windows Defender!
....
Around 10:30 (apparently after installation failure) I find in the Windows system registry an error 7000 - start failure for service IDSVia64 (impossible to find the specified procedure)
We are in the process of renewing the subscription ans I can't currently fill a suppoort case, any hints to solve the issue? Note that the issue is reporducible on several machines.
In a couple of machines the Endpoint protection client was already installed when the OS was updated from Windows 8.1 to Windows 10. In that cases the client started, but with a couple of errors. I tried to uninstall and reinstall teh client, but reinstallation failed.
Best regards,
Federico