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Can Symhelp run with services stopped

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I need a solution

Hello - I have a network of over 10000 PCs - we have found that there are about 100 - 200 PCs a day that are found to be on but the services have stopped for some reason.  I need to run Symhelp on a PC with this issue but the SEP services are stopped.  Will it work or does the services need to be started?  I need to find out why the services are stopping for some reason and not starting back up.  Service is set to auto.

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