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Issue with Symantec SEP whitelist ( System lockdown) features

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I need a solution

Hi ,

Previously we did some testing of whilelisting on SEP verison 11. We have run the tool and whitelisted the programs and apps which needed and things went well until the microsoft patches push installation. The pc went hang and there isn't anywhere to recover but to format them. As whitelisting will prohibit all new installation of patches or apps to install, how can we aviod this issue to happen again in SEP 12?

Thanks and regards

Chris 

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