Hello,
I am trying to upgrade from Windows 7 to Windows 10, but can't uninstall Endpoint to do so. A few years ago (perhaps 2011), the IT department where I used to work installed Endpoint on my personal laptop, however it was never functional. When I log on to my laptop a window pops up with the message please wait while Windows configures Symantec Endpoint Protection. I attempted to allow it to finish numerous times when it was initially installed but it always got stuck halfway through the process. When the installation window pops up I simply cancel the process. However, now I want to uninstall it and I can't.
I tried the Symantec System Diagnostic Tool it hangs as well. Nevertheless, I proceeded on to Clean Wipe which I installed and attempted to use but received a fatal error and failure message. In addition, I also researched and found the instructions on how to manually uninstall but I really don't have the technical background to comfortably follow that process and will certainly do more harm than good. Is there anything else I can try short of engaging the services of an IT professional or backing up my documents and such then reinstalling only the software that I want?