Sepmasterservice stops after a number of hours.
40+ computers with this issue. All are running W7 32bit SEP 12.1.6608.6300. The OS image is from the same deployment 2 years ago and has been problematic in multiple non SEP related aspects over time.
Noticed this after updating Enterprise. Restarted services and the clients finished updating(even though they appeared complete) but continue to go offline with the sepmasterservice stopping after restart. Update was set to remove all old data, logs, etc during install also.
Tried the following: Comms update package, new deployment package, repair. Tamper protections is on, System restart and Services restart do nothing. Sepmasterservice still shuts down after several hours.
Manually uninstalled one client and installed newest SEP package. No issues with that machine now. This would take time to handle all of these machines. If possible I would like to find the culprit and automate a fix.
Event log showing this error also:
Faulting application name: ccSvcHst.exe, version: 12.12.0.15, time stamp: 0x550cbac0
Faulting module name: ccEraser.dll, version: 115.2.0.111, time stamp: 0x563d63d3
Exception code: 0xc0000417
Fault offset: 0x0024a742
Faulting process id: 0xe00
Faulting application start time: 0x01d1636dfeb2c55c
Faulting application path: C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.6608.6300.105\Bin\ccSvcHst.exe
Faulting module path: C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.6608.6300.105\Data\Definitions\VirusDefs\20160210.098\ccEraser.dll
Report Id: 022ddf52-d0d1-11e5-b620-b8ca3aa1162e
Any ideas or direction is appreciated,
Thanks in advance!