I presently have a multiple server topology replicating to each other over satellite connection. I have decided to upgrade one of the small site server from 12.1.5 to 12.16. After i have launched the executable , i got the above error message capture in the screenshot. The error message was also link to an existing article https://support.symantec.com/en_US/article.TECH228988.html I read through the article and went to the local group policy setting for log as service. The two default Symantec users were enact . NT SERVICE\semsrv
NT SERVICE\semwebsrv
I later restarted the sever and re-launched the setup file. I was given the option to re-configured management server. After the reconfiguration of the server, i finally log on the console and saw that the new version was 12.1.6. I couldn't see the new client packages which was very surprising to me. I manually imported the *.info file in order to get the package.
I am about to upgrade the centralized servers but i want to avoid the above error from disrupting the upgrade process. Do i need to installed new release on the 12.1.5 before upgrading to 12.1.6? I also want to upgrade my existing client easily . Below is capture of the error message.
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2016-01-20 12:08:41.254 THREAD 1 SEVERE: ================== Server Environment ===================
2016-01-20 12:08:41.258 THREAD 1 SEVERE: os.name = Windows Server 2008 R2
2016-01-20 12:08:41.258 THREAD 1 SEVERE: os.version = 6.1
2016-01-20 12:08:41.258 THREAD 1 SEVERE: os.arch = x64
2016-01-20 12:08:41.258 THREAD 1 SEVERE: java.version = 1.7.0_80
2016-01-20 12:08:41.258 THREAD 1 SEVERE: java.vendor = Oracle Corporation
2016-01-20 12:08:41.258 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Client VM
2016-01-20 12:08:41.259 THREAD 1 SEVERE: java.vm.version = 24.80-b11
2016-01-20 12:08:41.259 THREAD 1 SEVERE: java.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
2016-01-20 12:08:41.259 THREAD 1 SEVERE: catalina.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2016-01-20 12:08:41.259 THREAD 1 SEVERE: java.user = null
2016-01-20 12:08:41.259 THREAD 1 SEVERE: user.language = en
2016-01-20 12:08:41.259 THREAD 1 SEVERE: user.country = US
2016-01-20 12:08:41.259 THREAD 1 SEVERE: scm.server.version = 12.1.6608.6300
2016-01-20 12:08:41.260 THREAD 1 INFO: Main> Main>> Checking upgrade arguments... Command-line argument length is: 1
2016-01-20 12:08:41.260 THREAD 1 INFO: Main> Main>> Upgrade args length = 1
2016-01-20 12:08:41.260 THREAD 1 INFO: Main> Main>> Upgrade args = SQL
2016-01-20 12:08:41.260 THREAD 1 INFO: Main> retrieveAdminInfo>> Waited for 1 seconds to get info from stdin.
2016-01-20 12:08:41.261 THREAD 1 INFO: Main> retrieveAdminInfo>> Get string from stdin = username=sa
2016-01-20 12:08:41.261 THREAD 1 INFO: Main> retrieveAdminInfo>> adminUserID = sa
2016-01-20 12:08:41.261 THREAD 1 INFO: Main> retrieveAdminInfo>> Password is received.
2016-01-20 12:08:41.261 THREAD 1 INFO: Get string from stdin:END_INPUT_FROM_STDIN
2016-01-20 12:08:41.261 THREAD 1 INFO: Main> Main>> Unable to retrieve the admin password.
2016-01-20 12:08:41.262 THREAD 1 INFO: Main> Main>> Server Home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2016-01-20 12:08:44.350 THREAD 1 INFO: Main> Main>> Database server is MSSQL. Testing DB connection... Current time = Wed Jan 20 12:08:44 UTC 2016
2016-01-20 12:08:44.350 THREAD 1 INFO: DatabaseUtilities> testDBConnection>> Testing DB connection using 'DefaultDatabaseConnection' method. Parameters used (needDateFormat: false, isRetryUntilDBUp: false, defaultConnectionMaxRetry: 20)
2016-01-20 12:08:44.603 THREAD 1 INFO: Main> Main>> DB(MSSQL) test connection succeeded. Continuing with upgrade process...Current time = Wed Jan 20 12:08:44 UTC 2016
2016-01-20 12:08:44.865 THREAD 1 INFO: Has valid SAV license
2016-01-20 12:08:44.865 THREAD 1 INFO: Info>> No SNAC license file in D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
2016-01-20 12:08:45.098 THREAD 1 INFO: Main> executePreLaunchSteps>> Config schema format is getting upgraded from (schema version from db): 12.1.5.4
2016-01-20 12:08:45.719 THREAD 1 INFO: Saving disaster recovery data to: D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Server Private Key Backup\recovery_2016-01-20-12-08-45.zip
2016-01-20 12:08:45.971 THREAD 1 INFO: Main> executePreLaunchSteps>> DbVersion: 12.1.5.4 schemaVersionFromDB: 12.1.5.4 isSpm51Mr7: false hasOtherOSAgents: false dbcompanySize: 0 dbConnected: true isTelemetryOptedInFromDB: true
2016-01-20 12:08:45.972 THREAD 1 INFO: Main> checkUpgradeFeasibility>> Checking for upgrade feasibility, current schema version = 12.1.6.4, schema version from db = 12.1.5.4
2016-01-20 12:08:45.974 THREAD 1 INFO: VersionToBeSupported: 12.1.5.4
2016-01-20 12:08:45.975 THREAD 1 INFO: SchemaVersion>> isSupported> versionToBeSupported '12.1.5.4 is supported for this release
2016-01-20 12:08:46.068 THREAD 1 INFO: Main> displayOnlineServerListIfAny>> Checking online servers. siteId = 9D4C31970ABCF1B2019EAC0247A4B369
2016-01-20 12:08:46.160 THREAD 1 INFO: SYSOUT : Checking onlist status for server min-mpti-sepm01
2016-01-20 12:08:46.161 THREAD 1 INFO: SYSOUT : Not checking status. offline status detected
2016-01-20 12:08:46.161 THREAD 1 INFO: SYSOUT : [name=min-mpti-sepm01,id=F4A034370ABCF1B20045B0DE4451C909] is offline