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FILE REPUTATION LOOKUP ALERT

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I need a solution

Hello guys,

we have getting mail notification from our SEPM server,the below is the notification

==============================================================================

Sent: Thursday, December 24, 2015 9:21 AM
To: IT Admins
Subject: FILE REPUTATION LOOKUP ALERT

Message from:
    Server name: IFSHOAVG01
    Server IP: 192.168.28.60
    Administrator Email:*****************************************
    Company Name: IFS
    
6 computer reported file reputation lookup issues. 

===============================================================================

i try the below solution but not work

* upgrade sepm to 12.1.6 mp3 from 12.1.5

*

Try the following steps:

Note: Though these settings are not recommended I would suggest to try them to find out possible root cause.

On the Symantec Endpoint Protection Manager (SEPM):

1) Go to Policies > Virus and spyware protection > right click and edit the policy > Under Windows settings > protection technology > Download protection

2) Uncheck "Enable download insight to detect potential risk in downloaded files based on file reputation"

* Allowing some link in our firwall :https://support.symantec.com/en_US/article.TECH162286.html

but nothing will work.

please help me...wht os solution for this?

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