I have installed (remotely) a fresh copy of SEPM 12.5 onto our customer's Microsoft Windows® Small Business Server 2011 Standard server using the 'Get Software' option subsequent to obtaining a new license. It looked as though a previous installation existed on this server judging from the registry contents. However, when trying to login, the message is displayed:
- Failed to connect to the server.
- Make sure that the server is running and your session has not timed out.
- If you can reach the server but cannot log on, make sure that you provided the correct parameters.
- If you are experiencing network issues, contact your system administrator.
All the criteria in the above suggestions is ok. Services are running. Admin password is correct. In fact the software is installed on the one server only.
The history of the previous installation is unknown; however, I am not concerned with preserving any previous data. I have uninstalled and then removed the folders from Program Files and ProgramData.
This can be a brand new, fresh install.
After running the install, it only arrives at the completion of the first stage (second stage being database configuration), complains about the license file (which I possess but have had no chance to install yet) and stops. I then run Symantec Endpoint Protection Manager, the login screen is displayed, and logging on as Admin with the correct password results in the above message.
Any ideas?