Hello,
We have a plan to upgrade our old PC farm to Windows 7. Our testing machine has installed Windows 7 SP1 (32-bit) and also installed Symantec Endpoint Protection 12.1.5 and also a simple .bat file that generate EICAR file automatically. They operated very smoothly and also could detect the EICAR file generated by a .bat file without any problem. However, when we tried to install Symantec Encryption Desktop 10.1 on top of the installation and invoked the .bat file to generate the EICAR file, the EICAR file could not be detected and seems that the SEP stopped operating.
Having checked with Process Explorer, it shows the System (PID = 4) process applies a file handle on it and cannot unlock the file anymore and The eicar file itself has been cleaned (byte = 0 bytes). From that moment on, SEP seems not detecting any EICAR files or risks. PGP shredder on desktop also cannot be opened.
I think it is a very serious failure of SEP when SEP got installed together with SED/PGP. And we tried the latest SEP version of 12.1.6 and also SED/PGP 10.1.3. The issue still persists. Can anyone help me?