i try to upgrade SEP manager to from version 12.14a to SEP 12.1 ru4 mp1a but failed with following screenshot and log details. The upgrading is failed and i can not login to SEP console by admin account anymore, can someone help me out ? many thanks!
2014-05-05 05:12:14.623 THREAD 1 SEVERE: ================== Server Environment ===================
2014-05-05 05:12:14.623 THREAD 1 SEVERE: os.name = Windows Server 2008 R2
2014-05-05 05:12:14.623 THREAD 1 SEVERE: os.version = 6.1
2014-05-05 05:12:14.623 THREAD 1 SEVERE: os.arch = x64
2014-05-05 05:12:14.623 THREAD 1 SEVERE: java.version = 1.7.0_51
2014-05-05 05:12:14.623 THREAD 1 SEVERE: java.vendor = Oracle Corporation
2014-05-05 05:12:14.623 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Client VM
2014-05-05 05:12:14.623 THREAD 1 SEVERE: java.vm.version = 24.51-b03
2014-05-05 05:12:14.623 THREAD 1 SEVERE: java.home = E:\Symantec\Symantec Endpoint Protection Manager\jre
2014-05-05 05:12:14.623 THREAD 1 SEVERE: catalina.home = E:\Symantec\Symantec Endpoint Protection Manager\tomcat
2014-05-05 05:12:14.623 THREAD 1 SEVERE: java.user = null
2014-05-05 05:12:14.623 THREAD 1 SEVERE: user.language = en
2014-05-05 05:12:14.623 THREAD 1 SEVERE: user.country = US
2014-05-05 05:12:14.623 THREAD 1 SEVERE: scm.server.version = 12.1.4104.4130
2014-05-05 05:12:14.623 THREAD 1 INFO: Main>> Main> Upgrade parameters
2014-05-05 05:12:14.623 THREAD 1 INFO: Main>> Main> Upgrade args length = 0
2014-05-05 05:12:14.623 THREAD 1 INFO: Main>> Main> Unable to get the command-line arguments
2014-05-05 05:12:14.623 THREAD 1 INFO: Main>> Main> Server Home: E:\Symantec\Symantec Endpoint Protection Manager\tomcat
2014-05-05 05:12:17.060 THREAD 1 INFO: Main>> Main> You are using MSSQL server.
2014-05-05 05:12:17.435 THREAD 1 INFO: Has valid SAV license
2014-05-05 05:12:17.451 THREAD 1 INFO: Has valid SNAC license
2014-05-05 05:12:17.810 THREAD 1 INFO: Main>> executePreLaunchSteps> Config schema format is upgraded from (schema version from db): 12.1.4.0
2014-05-05 05:12:19.107 THREAD 1 INFO: Saving disaster recovery data to: E:\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Server Private Key Backup\recovery_2014-05-05-05-12-19.zip
2014-05-05 05:12:19.170 THREAD 1 INFO: Main>> executePreLaunchSteps> DbVersion: 12.1.4.0 schemaVersionFromDB: 12.1.4.0 isSpm51Mr7: false hasOtherOSAgents: false dbcompanySize: 0 dbConnected: true
2014-05-05 05:12:19.170 THREAD 1 INFO: Main>> checkUpgradeFeasibility> Checking for upgrade feasibility, current schema version = 12.1.4.1, schema version from db = 12.1.4.0
2014-05-05 05:12:19.170 THREAD 1 INFO: VersionToBeSupported: 12.1.4.0
2014-05-05 05:12:19.185 THREAD 1 INFO: SchemaVersion>> isSupported> versionToBeSupported '12.1.4.0 is supported for this release
2014-05-05 05:12:19.185 THREAD 1 INFO: Main>> displayOnlineServerListIfAny> Checking online servers... siteId = F0973E810A18F7220135CA3A950027A9
2014-05-05 05:12:19.185 THREAD 1 INFO: SELECT CONTENT FROM SYSTEM_STATE WHERE OWNER = '049212870A18F722010F9696F37F9042'
2014-05-05 05:12:19.217 THREAD 1 INFO: SYSOUT : Checking onlist status for server CNDC0SRV080.nneas.net
2014-05-05 05:12:19.217 THREAD 1 INFO: SYSOUT : Not checking status. offline status detected
2014-05-05 05:12:19.217 THREAD 1 INFO: SYSOUT : [name=CNDC0SRV080.nneas.net,id=049212870A18F722010F9696F37F9042] is offline
2014-05-05 05:12:19.217 THREAD 1 INFO: Main>> displayOnlineServerListIfAny> Checking online servers... exclude local server id = 049212870A18F722010F9696F37F9042
2014-05-05 05:12:19.217 THREAD 1 INFO: Main>> displayOnlineServerListIfAny> Online servers:[]
2014-05-05 05:12:19.217 THREAD 1 INFO: Main>> launchMainFrame> Launching the UI
2014-05-05 05:12:19.748 THREAD 1 INFO: isLicenseInstallationValid: sep.slf =true OD file=true
2014-05-05 05:12:21.654 THREAD 28 INFO: Initializing ...
2014-05-05 05:12:21.654 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
2014-05-05 05:12:21.670 THREAD 28 INFO: Executing command - stop semsrv
2014-05-05 05:12:21.732 THREAD 28 INFO: The Symantec Endpoint Protection Manager service is not started.
2014-05-05 05:12:21.732 THREAD 28 INFO:
2014-05-05 05:12:21.732 THREAD 28 INFO: More help is available by typing NET HELPMSG 3521.
2014-05-05 05:12:21.732 THREAD 28 INFO:
2014-05-05 05:12:21.732 THREAD 28 INFO: Waiting for service termination: semsrv
2014-05-05 05:12:21.732 THREAD 28 INFO: Checking whether the service is stopped: semsrv
2014-05-05 05:12:21.732 THREAD 28 INFO: Retrieve status for service semsrv
2014-05-05 05:12:21.811 THREAD 28 INFO: The status for semsrv' service is 1
2014-05-05 05:12:21.811 THREAD 28 INFO: Service is stopped.
2014-05-05 05:12:21.811 THREAD 28 INFO: Executing command - stop semwebsrv
2014-05-05 05:12:21.873 THREAD 28 INFO: The Symantec Endpoint Protection Manager Webserver service is not started.
2014-05-05 05:12:21.873 THREAD 28 INFO:
2014-05-05 05:12:21.873 THREAD 28 INFO: More help is available by typing NET HELPMSG 3521.
2014-05-05 05:12:21.873 THREAD 28 INFO:
2014-05-05 05:12:21.873 THREAD 28 INFO: Stop SemSrv done.
2014-05-05 05:12:21.873 THREAD 28 INFO: Action Start:0
2014-05-05 05:12:21.889 THREAD 28 INFO: initDataSource
2014-05-05 05:12:22.123 THREAD 28 INFO: grantSEMUserPrivilege isDBowner true
2014-05-05 05:12:22.123 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
2014-05-05 05:12:22.123 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
2014-05-05 05:12:22.123 THREAD 28 INFO: Set the config manager cache threshold to 500!
2014-05-05 05:12:22.201 THREAD 28 INFO: Config schema format is upgraded from: 12.1.4.0
2014-05-05 05:12:22.201 THREAD 28 INFO: Upgrade schema started ...
2014-05-05 05:12:22.217 THREAD 28 INFO: Process SQL script file:MSSQLServerTeslaToLightCycle.sql
2014-05-05 05:12:22.217 THREAD 28 INFO: Process SQL InputStream sqlis:sun.net.www.protocol.jar.JarURLConnection$JarURLInputStream@160dd37
2014-05-05 05:12:22.217 THREAD 28 INFO: DatabaseUtilities>>execCommandFromScript>>cmdSeperator:;;
2014-05-05 05:12:22.217 THREAD 28 INFO: DatabaseUtilities>>execCommandFromScript>>sqlStr:DROP VIEW V_AGENT_INCL_GROUP_ID
2014-05-05 05:12:22.217 THREAD 28 INFO: DROP VIEW V_AGENT_INCL_GROUP_ID
2014-05-05 05:12:22.311 THREAD 28 INFO: CREATE VIEW V_AGENT_INCL_GROUP_ID as SELECT AGENT_ID, AGENT_TYPE, R_OS_TYPE, COMPUTER_ID, DOMAIN_ID, GROUP_ID, AGENT_VERSION, PROFILE_VERSION, PROFILE_SERIAL_NO, PROFILE_CHECKSUM, IDS_VERSION, IDS_SERIAL_NO, IDS_CHECKSUM, HI_STATUS, HI_REASONCODE, HI_REASONDESC, CREATION_TIME, STATUS, LAST_UPDATE_TIME, LAST_SERVER_ID, LAST_SITE_ID, ATTRIBUTE_EXTENSION, FULL_NAME, EMAIL, JOB_TITLE, DEPARTMENT, EMPLOYEE_NUMBER, EMPLOYMENT_STATUS, OFFICE_PHONE, MOBILE_PHONE, HOME_PHONE, USN, TIME_STAMP, DELETED, PATTERN_IDX, AP_ONOFF, INFECTED, WORSTINFECTION_IDX, LAST_SCAN_TIME, LAST_VIRUS_TIME, CONTENT_UPDATE, AVENGINE_ONOFF, TAMPER_ONOFF, MAJOR_VERSION, MINOR_VERSION, REBOOT_REQUIRED, REBOOT_REASON, LICENSE_STATUS, LICENSE_EXPIRY, TIMEZONE, FIREWALL_ONOFF, FREE_MEM, FREE_DISK, LAST_DOWNLOAD_TIME, CURRENT_CLIENT_ID, LICENSE_ID, IS_GRACE, SNAC_LICENSE_ID, PTP_ONOFF, LAST_HEURISTIC_THREAT_TIME, BASH_STATUS, DA_ONOFF, CIDS_DRV_ONOFF, CIDS_SILENT_MODE, CIDS_DRV_MULF_CODE, CIDS_BROWSER_IE_ONOFF, CIDS_BROWSER_FF_ONOFF, CIDS_ENGINE_VERSION, CIDS_DEFSET_VERSION, DEPLOY_STATUS, DEPLOY_MSG, DEPLOY_PRE_VER, DEPLOY_TARGET_VER, DEPLOY_RUNNING_VER, DEPLOY_TIMESTAMP, OS_BIT_TYPE, ELAM_ONOFF, OSELAM_STATUS, VSIC_STATUS, IS_NPVDI_CLIENT, SVA_ID, LAST_CONNECTED_IP_ADDR FROM SEM_AGENT with (NOLOCK)
2014-05-05 05:12:22.326 THREAD 28 INFO: Database Schema has been upgraded.
2014-05-05 05:12:22.373 THREAD 28 INFO: Upgrading from 12 RU4 to 12 RU4MP1
2014-05-05 05:12:22.373 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
2014-05-05 05:12:22.373 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
2014-05-05 05:12:22.373 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
2014-05-05 05:12:22.373 THREAD 28 INFO: UpgradeStep >> checkUpgradeStatus.
2014-05-05 05:12:22.608 THREAD 28 INFO: Start to increase CONTENT DB file maximum size.
2014-05-05 05:12:22.623 THREAD 28 INFO: The current size is: 0MB.
2014-05-05 05:12:22.639 THREAD 28 SEVERE: java.sql.SQLException: MODIFY FILE failed. Size is greater than MAXSIZE.
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:723)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1166)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1119)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1054)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.increaseContentDBFileSize(Schema12RU4To12RU4MP1.java:77)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.upgrade(Schema12RU4To12RU4MP1.java:51)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.SchemaUpgrade.execute(SchemaUpgrade.java:84)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1061)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at java.lang.Thread.run(Thread.java:744)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: java.sql.SQLException: MODIFY FILE failed. Size is greater than MAXSIZE.
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:723)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1166)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1119)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1054)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.increaseContentDBFileSize(Schema12RU4To12RU4MP1.java:77)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.upgrade(Schema12RU4To12RU4MP1.java:51)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.SchemaUpgrade.execute(SchemaUpgrade.java:84)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1061)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at java.lang.Thread.run(Thread.java:744)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: com.sygate.scm.server.util.ServerException: Unexpected server error.
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1057)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.increaseContentDBFileSize(Schema12RU4To12RU4MP1.java:77)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.Schema12RU4To12RU4MP1.upgrade(Schema12RU4To12RU4MP1.java:51)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.SchemaUpgrade.execute(SchemaUpgrade.java:84)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1061)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at java.lang.Thread.run(Thread.java:744)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: Caused by: java.sql.SQLException: MODIFY FILE failed. Size is greater than MAXSIZE.
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:584)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:546)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.executeImpl(JtdsStatement.java:723)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1166)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at net.sourceforge.jtds.jdbc.JtdsStatement.executeUpdate(JtdsStatement.java:1119)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: at com.sygate.scm.server.db.util.DbUtil.updateDBFileMaxSize(DbUtil.java:1054)
2014-05-05 05:12:22.639 THREAD 28 SEVERE: ... 8 more
2014-05-05 05:12:22.639 THREAD 28 SEVERE: Upgrade.doUpgrade com.sygate.scm.server.util.ServerException: Unexpected server error.
2014-05-05 05:12:28.186 THREAD 23 INFO: UpgradeFinalPanel >> saveStage > Launching log file...