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USB issue

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I need a solution

We are using sep 12 version,user complaining that some times usb mouse is working some times not.

checked the log in SEPM--monitor--application and device control--it is showing as below

Device Manager Message The device was disabled successfully. [name]:Dell Wireless 375 Bluetooth Module [class]:Bluetooth Devices 

Device Manager Message The device was enabled successfully. [name]:DW375 Bluetooth Module [class]:Other devices

how to resolve this issue

 


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