Clients are on Server 2008 R2 either 64-bit or 32-bit. Endpoint version 12.1. Some servers are in a VM farm and some are physical servers. All servers are for the function of one vendor for a mulit agency system.
I have created 2 policies, one for 64-bit and one for 32-bit. Both policies are Antivirus and Antispyware Protection only. Per the vendor I created a Exclusion policy to exclude any scan from scanning their software or folders. All clients are in a managed group so they all get the same policy.
In the manager, all clients have the most current Policy serial number. All show Online. I believe I have settings in the Communication and LiveUpdate to affect the servers as little as possible.
So here is my issue...I have 29 servers, the manager reports that between 6 - 9 servers are Disabled. I go to that server and the client is running, has the green ball to indicate no errors, the Definition files are current but the status is Off and reports as disabled.
I enable the client from the Manager and it stays that way for hours or days then again, the client is disabled. I cannot figure out why or how clients are becoming disabled.
I really need to figure this out because everytime an issue arises on the servers, the vendor points the finger at Endpoint.
Any suggestions would greatly be appreciated.
Thanks
Debra