We have Symantec Endpoint Protection and Encryption running on our laptops (Latitude E6330s)
One particular laptop is having issues with SEP (version 11.0.6100.645)
Laptop Windows 7 Professional, i7 3550M, 8 GB of RAM
The user reported that they shutdown the computer (which installed windows updates and was able to shut it down properly) The next day when the user started the computer, the startup was
1. Extremely slow
2. Hard rive light is constantly on
3. The laptop is running at a snail speed
4. The does reach the desktop but the hard drive light is constantly on and nothing works
5. When I manage to double click on SEP it was showing that "Proactive Threat Protection" is OFF. Then Network Threat Protection gets turn off. All this time the hard drive light is solid on.
Any help would be greatly appreciated