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SEP Client Yellow Shield

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I need a solution

Hello all, hope you are doing great. I am facing the following issue on about 6-7 machines running a mix of Server 2003 and Windows XP. Showing yellow shied in the system tray

  • Policy serial number is same and replicating on both SEPM and SEP client
  • Defination download date is synchronized between SEPM and client
  • the client shows as connected to SEPM when going intro troubshoot and status ( Ping works fine, telnet works fine, DNS works fine, Secars runs fine)
  • clients show as online in SEPM console
  • No componenet malfunction shown in SEPM console
  • when run intelligent updater on the client it says client already have the latest definations
  • repaired SEP client no change
  • SEPM and clients both on 12.1.2
  • stoped and started smc service on the client no change. it still shows yellow shield no green dot

 

What it the reason for it and how can this be resolved ? Regards,


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