I have a user who is experiencing BSOD crashes everyday for the past month. I can make it occur only once a day, but it happens everyday the user launches a specific application. It only happens ONCE using this application and only happens the very first time it lauches and is run. After the BSOD and reboot the user can go back into the application and continue working in it for the entire day, until the following business day when they again launch the application it will BSOD and we have to repeat the cycle for the user to continue working. I am no genius when it comes to .dmp files but I believe it is related to symantec and I was able to find within the .dmp files that it is always pointing to a symantec driver failure (see below).
I have not ran a memtest to test the ram yet, it is a very odd scenario that if it was a hardware failure I would think that everytime the user runs the application it would crash, not just on the first occurance and then it would work fine there after. I have already run a cleanwipe of version 12.1.3001 that was on the computer and installed the latest 12.1.4013 version, both version produce the same BSOD crash.
Does anyone have any ideas as to what may be going on? I have several .dmp files relating the computer that is crashing.
BugCheck 1000007F, {8, b9b38d70, 0, 0}
FAILURE_BUCKET_ID: 0x7f_8_igxpmp32+44ca4
a60b2cbc 805cb709 nt!NtOpenProcess+0x283
a60b2cc0 a8649259Unable to load image SYMEVENT.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
a60b308c a66f559dUnable to load image IDSxpx86.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSxpx86.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSxpx86.sys
*I also have another issue with symantec causing BSOD crashes during a windows 7 32bit image build. I have never had an issue before with any of my windows 7 64bit builds but all of a sudden when capturing and deploying a win 7x32 image it is BSOD relating to symantec as well, I have already tried contacting the symantec technical support over this but after replying twice in the past 3 days no one has responded - it may be better to open a new thread relating to that, or if it falls in line with the attached and above .dmp files maybe one fix can solve both my issues.
Thanks,