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SEPM12 failed to remote push to clients in different VLAN

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I need a solution

Good day everyone,

Previously, I have SEPM version 11 installed on a server and all clients are able to communicate with the manager.

Because of some issues with the SEPM and there is plan to upgrade SEPM to version 12, I uninstalled SEPM version 11 and installed SEPM version 12.

With newly installed SEPM version 12, there are no clients connected to the SEPM.

By the time I try to remote push installation package to clients, it always show error as below:

Error: "Login to [computer] failed. The client could not be installed on the remote computer.

After that, I try to manually replace the sylink.xml on the clients and it shows online on the SEPM.

But, I still unable to remote push the version 12 updates to the clients with the error as above.

 

FYI, the SEPM server is on a different VLAN/farm with the client is also from a different VLAN/farm.

These different VLANs are controlled by the firewall.

Kindly advice and helps to solve the error above.

Thanks in advance.


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