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SEP12.1.4013 - Clients won't update Definitions

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I need a solution

Hi,

We have to manage ~80 clients and recently moved the SEPM to a newer and faster server. The clients connect to the correct server, getting new policys as configured (30 Min) and reporting the status correct and in time to the SEPM.

Now we've got a problem with updating the clients via the management server.

The management server gets the correct definitions constantly from the LiveUpdate server (normal Symantec - no LUA, confirmed). The clients can download the newest definitions from the LiveUpdate server(Symantec) if enabled. 

But, when External LiveUpdate is Disabled the Clients can't get Updates in time, the strage thing, some clients get an update a period of 3-5 days (Update Check is set to 30 Min, download Randomization is set to 60 minutes)

Please help us fix this!

Another question: is there a way to force the client to search for updates? (Management server - not LiveUpdate(normal Symantec)

Thank You!

Greetings


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