I need a solution
I'm getting regular errors for Windows Events that SEP either keeps failing to update Virus definetions, or that none are present at all. Here are two examples:
PC Name: xxxxxxxx
PC Description: xxxxxxxx
Alert Description: Event - Application Error
Alert Condition:
Alert subject: Event
Log: application
Type: error
Alert Group: Server Alert Package
Generated: 1/7/2014 11:03 AM
----------------------------------------------------------------------
Computer: xxxxxxxx
Date/Time: 2014-01-07 05:02:43
Event Log: application
Type: Error
Source: Symantec AntiVirus
Category:
Event: 40
Message:
Symantec Endpoint Protection has determined that the virus definitions are missing on this computer. This computer will remain unprotected from viruses until virus definitions are downloaded to this computer.Application has encountered an error.
For more information, please go to: http://www.symantec.com/techsupp/servlet/ProductMessages?product=SAVCORP&version=12.1.671.4971&language=english&module=1000&error=0009&build=symantec_ent
----------------------------------------------------------------------
PC Name: xxxxxxxx
PC Description: xxxxxxxx
Alert Description: Event - Application Error
Alert Condition:
Alert subject: Event
Log: application
Type: error
Alert Group: Server Alert Package
Generated: 1/7/2014 11:03 AM
----------------------------------------------------------------------
Computer: xxxxxxxx
Date/Time: 2014-01-07 05:02:43
Event Log: application
Type: Error
Source: Symantec AntiVirus
Category:
Event: 80
Message:
Symantec Endpoint Protection has failed to load the latest virus definitions.
----------------------------------------------------------------------
I'm really scratching my head on this one. According to the KB, Symantec is aware of Event ID 40, but doesn't have a solution (and hasn't updated their research in 4 years). I can't find any help for Event ID 80. We seem to get these about every week or so. I log into our AV Server, and it detects nothing wrong with this particular server and says that everything is running fine.
Any ideas?
Thanks in advance!