I do not need a solution (just sharing information)
Has Symantec heard of PUP.Optional.MyWordTool.A?
One of our users was infected with malware that was re-directing her browser. She ran Symantec scans and powereraser but found nothing. Then she ran malwarebytes and found PUP.Optional.MyWordTool.A. Unfortunately she was unable to get the malicious files to upload to Symantec.
Here is information on PUP.Optional.MyWordTool.A
http://www.malwareremovalguides.info/pup-optional-mywordtool-a/
Just an FYI