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Symantec 12.1 Missing Tray Icon in a limited domain user account

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I need a solution

Hi All,

First I would like to thank you for reading.

My problem is that we have workstations in a domain and daily operation of those workstations are run using a limited domain user account.

We found out that the symantec tray icon has disappeared in that account while it is normal in the administrator account.

We concluded it could have been domain policy problem in which the tray could be blocked by the app locker. We know that the Symantec client itself is online by checking in the server that the client is alive and kicking.

 

Thus I would like to know the exact path for the tray icon .exe (if there is one) so we could allow this to be accessed by the account in the domain policy.

 

Grateful if anyone could provide any alternative solution.

 

Thank you again for your time!

 

 


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