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email error question

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I need a solution

My boss got this symantec error this morning when trying to send an email:  "Your email message was unable to be sent because your mail server rejected the sender: 421.4.7.0.z.nysa.us Error: too many errors.  This only affected him and it was fixed by him renewing his kerberos ticket, which has nothing to do with symantec.  I was wondering why it was symantec that was giving him this error.  Whether it's relevant or not I am not sure but we switched symantec servers this morning but as I said he was the only one affected.

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