I need a solution
For some reason new clients are not able to connect to our central SEP server. Older clients are not seeming to have any trouble, however. When deploying a package to a new computer, the installation goes well, the computer restarts but when going to Help & Support > Troubleshooting the server appears as offline.
The support tool says that the secars communication test failed for 3 consoles (which all resolve to the same thing) with port 80 and HTTP code 401. Below is the output from sylinkmonitor:
11/12 14:47:36 [2336] <SendRegistrationRequest:>SMS return=401 11/12 14:47:36 [2336] <ParseHTTPStatusCode:>401=>Uninterpreted Status 11/12 14:47:36 [2336] <SendRegistrationRequest:>Content Lenght => 1539 11/12 14:47:36 [2336] HTTP returns status code=401 11/12 14:47:36 [2336] <SendRegistrationRequest:>RECEIVE STAGE COMPLETED 11/12 14:47:36 [2336] <SendRegistrationRequest:>COMPLETED, returned 5 11/12 14:47:36 [2336] HEARTBEAT: Check Point 5.1 11/12 14:47:36 [2336] <RegHeartbeatProc>switch to another server 11/12 14:47:36 [2336] HEARTBEAT: Check Point 9 11/12 14:47:36 [2336] HEARTBEAT: Check Point 8 11/12 14:47:36 [2336] <PostEvent>going to post event=EVENT_SERVER_DISCONNECTED 11/12 14:47:36 [2336] <PostEvent>done post event=EVENT_SERVER_DISCONNECTED, return=0 11/12 14:47:36 [2336] HEARTBEAT: Check Point 1 11/12 14:47:36 [2336] HEARTBEAT: Check Point 2 11/12 14:47:36 [2336] <PostEvent>going to post event=EVENT_SERVER_CONNECTING 11/12 14:47:36 [2336] <PostEvent>done post event=EVENT_SERVER_CONNECTING, return=0 11/12 14:47:36 [2336] HEARTBEAT: Check Point 3 11/12 14:47:36 [2336] <RegHeartbeatProc>Setting the session timeout on Profile Session (Registration) to 30000 11/12 14:47:36 [2336] HEARTBEAT: Check Point 4 11/12 14:47:36 [2336] <RegHeartbeatProc>===Registration STAGE=== 11/12 14:47:36 [2336] <MakeRegisterData:>logon id (domain/user)=BOBST.LIB/administrator 11/12 14:47:36 [2336] <GeneratePreferredGroupAndModeInRegistration:>Loading current group:My Company\Systems\MySQL Servers 11/12 14:47:36 [2336] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred group:My Company\Systems\MySQL Servers 11/12 14:47:36 [2336] <GeneratePreferredGroupAndModeInRegistration:>Loading preferred mode:1 11/12 14:47:36 [2336] <GeneratePreferredGroupAndModeInRegistration:>It will remember nothing, PreferredGroup is My Company\Systems\MySQL Servers, PreferredMode is 1 11/12 14:47:36 [2336] <MakeRegisterData:>XML data: <?xml version="1.0" encoding="UTF-8" ?><SSARegData NameSpace="rpc"><AgentInfo DomainID="845C39DE807A950A00443E37D6D6C4DC" AgentType="105" UserDomain="BOBST.LIB" LoginUser="administrator" ComputerDomain="bobst.lib" ComputerName="SEPTest" PreferredGroup="Myompany read error, exit