Hello,
Not sure if this is the right forum to post in (first time posting).
After upgrading our clients to Endpoint Protection 12.1.3 there is an issue where users will hit cntrl+alt+del at the welcome screen, and the password prompt won't appear, their system will stop there. Sometimes they are able to get the password prompt, then log in and only get a black screen with a functioning mouse cursor. The third thing we've seen is they get logged in and see their task bar (no pinned icons, just the start button) but no desktop icons. They won't be able to open anything.
I've tried a reg fix for some event viewer errors, which seem to work in some cases. Support had me disable NTP which we're still testing now. This isn't ideal as it's the client firewall. They also acknowledged this is a known issue. Has anyone had this issue before? Is there a known fix? This has been going on since upgrading clients to v 12.1.3 over a month ago, and seems to be getting worse everyday.
Thanks,
Sam