When attempting to install SEP_12_1_RU2_64bit on my Windows 8 machine the configuration box appears but then when it finally disappears there are no further indications of the status of the install. I did disable Windows defender and I deleted the update KB2781197.
Here is the install log. Any help would be greatly appreciated. Thanks!
=== Verbose logging started: 8/20/2013 21:00:29 Build type: SHIP UNICODE 5.00.9200.00 Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (7C:48) [21:00:29:818]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (7C:48) [21:00:29:818]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (7C:A4) [21:00:29:818]: Resetting cached policy values
MSI (c) (7C:A4) [21:00:29:818]: Machine policy value 'Debug' is 0
MSI (c) (7C:A4) [21:00:29:818]: ******* RunEngine:
******* Product: C:\Users\hiphap\AppData\Local\Temp\Symantec\Sep64.msi
******* Action:
******* CommandLine: **********
MSI (c) (7C:A4) [21:00:29:818]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (7C:A4) [21:00:29:818]: Grabbed execution mutex.
MSI (c) (7C:A4) [21:00:29:849]: Cloaking enabled.
MSI (c) (7C:A4) [21:00:29:849]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (7C:A4) [21:00:29:849]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (A0:54) [21:00:29:849]: Running installation inside multi-package transaction C:\Users\hiphap\AppData\Local\Temp\Symantec\Sep64.msi
MSI (s) (A0:54) [21:00:29:849]: Grabbed execution mutex.
MSI (s) (A0:80) [21:00:29:849]: Resetting cached policy values
MSI (s) (A0:80) [21:00:29:849]: Machine policy value 'Debug' is 0
MSI (s) (A0:80) [21:00:29:849]: ******* RunEngine:
******* Product: C:\Users\hiphap\AppData\Local\Temp\Symantec\Sep64.msi
******* Action:
******* CommandLine: **********
MSI (s) (A0:80) [21:00:29:865]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (A0:80) [21:00:29:865]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (s) (A0:80) [21:00:29:865]: Machine policy value 'LimitSystemRestoreCheckpointing' is 0
MSI (s) (A0:80) [21:00:29:865]: Note: 1: 1715 2: Symantec Endpoint Protection
MSI (s) (A0:80) [21:00:29:881]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 102, llSequenceNumber: 0, szDescription: "Installed Symantec Endpoint Protection.".
MSI (s) (A0:80) [21:00:29:943]: The System Restore service is disabled. Returned status: 1058. GetLastError() returned: 1058
MSI (s) (A0:80) [21:00:29:943]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (A0:80) [21:00:29:959]: File will have security applied from OpCode.
MSI (s) (A0:80) [21:00:29:959]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\hiphap\AppData\Local\Temp\Symantec\Sep64.msi' against software restriction policy
MSI (s) (A0:80) [21:00:29:959]: SOFTWARE RESTRICTION POLICY: C:\Users\hiphap\AppData\Local\Temp\Symantec\Sep64.msi has a digital signature
MSI (s) (A0:80) [21:00:30:006]: SOFTWARE RESTRICTION POLICY: C:\Users\hiphap\AppData\Local\Temp\Symantec\Sep64.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (A0:80) [21:00:30:006]: MSCOREE not loaded loading copy from system32
MSI (s) (A0:80) [21:00:30:037]: End dialog not enabled
MSI (s) (A0:80) [21:00:30:037]: Original package ==> C:\Users\hiphap\AppData\Local\Temp\Symantec\Sep64.msi
MSI (s) (A0:80) [21:00:30:037]: Package we're running from ==> C:\WINDOWS\Installer\254ae.msi
MSI (s) (A0:80) [21:00:30:053]: APPCOMPAT: Compatibility mode property overrides found.
MSI (s) (A0:80) [21:00:30:053]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C2103AF2-E66C-446B-9791-9207840EC821}'.
MSI (s) (A0:80) [21:00:30:053]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (A0:80) [21:00:30:053]: Machine policy value 'TransformsSecure' is 0
MSI (s) (A0:80) [21:00:30:053]: User policy value 'TransformsAtSource' is 0
MSI (s) (A0:80) [21:00:30:053]: Machine policy value 'DisablePatch' is 0
MSI (s) (A0:80) [21:00:30:053]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (A0:80) [21:00:30:053]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (A0:80) [21:00:30:053]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (A0:80) [21:00:30:053]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C2103AF2-E66C-446B-9791-9207840EC821}'.
MSI (s) (A0:80) [21:00:30:053]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (A0:80) [21:00:30:053]: Transforms are not secure.
MSI (s) (A0:80) [21:00:30:053]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\hiphap\AppData\Local\Temp\SEP_INST.LOG'.
MSI (s) (A0:80) [21:00:30:053]: Command Line: REBOOT=ReallySuppress IDCENABLE=0 SRCLICFILE=EE CURRENTDIRECTORY=C:\Users\hiphap\AppData\Local\Temp\Symantec CLIENTUILEVEL=2 CLIENTPROCESSID=6268
MSI (s) (A0:80) [21:00:30:053]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{FCBCA23E-67D3-469D-9B7C-03580B8BC8B5}'.
MSI (s) (A0:80) [21:00:30:053]: Product Code passed to Engine.Initialize: ''
MSI (s) (A0:80) [21:00:30:053]: Product Code from property table before transforms: '{C2103AF2-E66C-446B-9791-9207840EC821}'
MSI (s) (A0:80) [21:00:30:053]: Product Code from property table after transforms: '{C2103AF2-E66C-446B-9791-9207840EC821}'
MSI (s) (A0:80) [21:00:30:053]: Product not registered: beginning first-time install
MSI (s) (A0:80) [21:00:30:053]: Machine policy value 'DisableMsi' is 0
MSI (s) (A0:80) [21:00:30:053]: Product {C2103AF2-E66C-446B-9791-9207840EC821} is not managed.
MSI (s) (A0:80) [21:00:30:053]: MSI_LUA: Credential prompt not required, user is an admin
MSI (s) (A0:80) [21:00:30:053]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (A0:80) [21:00:30:053]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (A0:80) [21:00:30:053]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (A0:80) [21:00:30:053]: Adding new sources is allowed.
MSI (s) (A0:80) [21:00:30:053]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (A0:80) [21:00:30:053]: Package name extracted from package path: 'Sep64.msi'
MSI (s) (A0:80) [21:00:30:053]: Package to be registered: 'Sep64.msi'
MSI (s) (A0:80) [21:00:30:053]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (A0:80) [21:00:30:053]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (A0:80) [21:00:30:053]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (A0:80) [21:00:30:053]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (A0:80) [21:00:30:053]: Running product '{C2103AF2-E66C-446B-9791-9207840EC821}' with elevated privileges: Product is assigned.
MSI (s) (A0:80) [21:00:30:053]: PROPERTY CHANGE: Modifying IDCENABLE property. Its current value is '1'. Its new value: '0'.
MSI (s) (A0:80) [21:00:30:053]: PROPERTY CHANGE: Adding SRCLICFILE property. Its value is 'EE'.
MSI (s) (A0:80) [21:00:30:053]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\hiphap\AppData\Local\Temp\Symantec'.
MSI (s) (A0:80) [21:00:30:053]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '2'.
MSI (s) (A0:80) [21:00:30:053]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '6268'.
MSI (s) (A0:80) [21:00:30:053]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (A0:80) [21:00:30:053]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.
MSI (s) (A0:80) [21:00:30:068]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (A0:80) [21:00:30:068]: TRANSFORMS property is now:
MSI (s) (A0:80) [21:00:30:068]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\AppData\Roaming
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\Favorites
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\Documents
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\AppData\Roaming\Microsoft\Windows\Recent
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\AppData\Roaming\Microsoft\Windows\SendTo
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\AppData\Roaming\Microsoft\Windows\Templates
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\AppData\Local
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\Pictures
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\Users\hiphap\Desktop
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (s) (A0:80) [21:00:30:068]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (s) (A0:80) [21:00:30:068]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (A0:80) [21:00:30:084]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (s) (A0:80) [21:00:30:084]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (s) (A0:80) [21:00:30:084]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (A0:80) [21:00:30:084]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (A0:80) [21:00:30:084]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Toshiba-User'.
MSI (s) (A0:80) [21:00:30:084]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (A0:80) [21:00:30:084]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'Toshiba'.
MSI (s) (A0:80) [21:00:30:084]: PROPERTY CHANGE: Adding DATABASE property. Its val