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SEP 12: services do not stay started, can't connect to endpoint manager

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I need a solution

symantec embedded database service and symantec endpoint protection manager services do not stay started

---I know there have been discussions on this....i copied my logs because they looked different than other's.  Thanks in advance!

 

2013-07-17 21:30:08.508 THREAD 1 SEVERE: ================== Server Environment ===================
2013-07-17 21:30:08.508 THREAD 1 SEVERE: os.name = Windows Server 2008 R2
2013-07-17 21:30:08.508 THREAD 1 SEVERE: os.version = 6.1
2013-07-17 21:30:08.508 THREAD 1 SEVERE: os.arch = x86
2013-07-17 21:30:08.508 THREAD 1 SEVERE: java.version = 1.6.0_26
2013-07-17 21:30:08.508 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
2013-07-17 21:30:08.508 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2013-07-17 21:30:08.508 THREAD 1 SEVERE: java.vm.version = 20.1-b02
2013-07-17 21:30:08.508 THREAD 1 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
2013-07-17 21:30:08.508 THREAD 1 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2013-07-17 21:30:08.524 THREAD 1 SEVERE: java.user = null
2013-07-17 21:30:08.524 THREAD 1 SEVERE: user.language = en
2013-07-17 21:30:08.524 THREAD 1 SEVERE: user.country = US
2013-07-17 21:30:08.524 THREAD 1 SEVERE: scm.server.version = 12.1.1000.157
2013-07-17 21:30:11.831 THREAD 1 SEVERE: Database Schema Version = 12.1.1.0
2013-07-17 21:30:12.580 THREAD 1 SEVERE: Unexpected server error. in: com.sygate.scm.server.servlet.StartupServlet
com.sygate.scm.server.metadata.MetadataException: [Sybase][ODBC Driver][SQL Anywhere]Internal database error *** ERROR *** Assertion failed: 201503[sem5] (11.0.1.2472)
Record 0x2 not present on page 0x0:0x12b1a -- transaction rolled back
at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:939)
at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:210)
at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1358)
at com.sygate.scm.server.configmanager.ConfigManager.getSemServerStateObject(ConfigManager.java:3390)
at com.sygate.scm.server.servlet.StartupServlet.registerServer(StartupServlet.java:377)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:137)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.core.StandardService.start(StandardService.java:525)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Internal database error *** ERROR *** Assertion failed: 201503[sem5] (11.0.1.2472)
Record 0x2 not present on page 0x0:0x12b1a -- transaction rolled back
at ianywhere.ml.jdbcodbc.jdbc3.IIResultSet.getBytes(Native Method)
at ianywhere.ml.jdbcodbc.jdbc3.IResultSet.getBytes(IResultSet.java:413)
at org.apache.tomcat.dbcp.dbcp.DelegatingResultSet.getBytes(DelegatingResultSet.java:291)
at org.apache.tomcat.dbcp.dbcp.DelegatingResultSet.getBytes(DelegatingResultSet.java:291)
at com.sygate.scm.server.metadata.StateMetadataCollection.getMetadataFromResultSet(StateMetadataCollection.java:666)
at com.sygate.scm.server.metadata.StateMetadataCollection.getMetadata(StateMetadataCollection.java:78)
at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:937)
... 31 more
com.sygate.scm.server.util.ServerException: Unexpected server error.
at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1372)
at com.sygate.scm.server.configmanager.ConfigManager.getSemServerStateObject(ConfigManager.java:3390)
at com.sygate.scm.server.servlet.StartupServlet.registerServer(StartupServlet.java:377)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:137)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.core.StandardService.start(StandardService.java:525)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
Caused by: com.sygate.scm.server.metadata.MetadataException: [Sybase][ODBC Driver][SQL Anywhere]Internal database error *** ERROR *** Assertion failed: 201503[sem5] (11.0.1.2472)
Record 0x2 not present on page 0x0:0x12b1a -- transaction rolled back
at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:939)
at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:210)
at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1358)
... 29 more
Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Internal database error *** ERROR *** Assertion failed: 201503[sem5] (11.0.1.2472)
Record 0x2 not present on page 0x0:0x12b1a -- transaction rolled back
at ianywhere.ml.jdbcodbc.jdbc3.IIResultSet.getBytes(Native Method)
at ianywhere.ml.jdbcodbc.jdbc3.IResultSet.getBytes(IResultSet.java:413)
at org.apache.tomcat.dbcp.dbcp.DelegatingResultSet.getBytes(DelegatingResultSet.java:291)
at org.apache.tomcat.dbcp.dbcp.DelegatingResultSet.getBytes(DelegatingResultSet.java:291)
at com.sygate.scm.server.metadata.StateMetadataCollection.getMetadataFromResultSet(StateMetadataCollection.java:666)
at com.sygate.scm.server.metadata.StateMetadataCollection.getMetadata(StateMetadataCollection.java:78)
at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:937)
... 31 more
 

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