I need a solution
Hello,
I've installed SEP on the Master image and works well but after the deploy on the xen client machine ASEP don't starts. I've tried to change the rights on registry but he didn't work. I got this log:
2013/07/04 11:50:52.522 [1604:880] Enterprise version, Build 165!!!
2013/07/04 11:50:52.725 [1604:880] Starting Symantec Endpoint Protection
2013/07/04 11:50:53.739 [1604:880] Symantec Endpoint Protection started.
2013/07/04 11:50:53.739 [1604:880] Command line has been handled
2013/07/04 11:51:03.163 [1388:5216] Enterprise version, Build 165!!!
2013/07/04 11:51:03.163 [1388:5664] SetUserProfileDir: User Profile Location: C:\Windows\system32\config\systemprofile
2013/07/04 11:51:03.178 [1388:5664] Created the message map
2013/07/04 11:51:03.178 [1388:5664] Created the message map view
2013/07/04 11:51:03.209 [1388:5664] Service ThreadID 7737C410
2013/07/04 11:51:13.490 [1388:5664] Failed to read key from ccSettings, err - 2147484167
2013/07/04 11:51:13.490 [1388:5664] smcProfile mode0
2013/07/04 11:51:13.490 [1388:5664] Loading c
2013/07/04 11:51:23.786 [1388:5664] Failed to read key from ccSettings, err - 2147484167
2013/07/04 11:51:23.786 [1388:5664] Failed to read key from ccSettings
2013/07/04 11:51:23.786 [1388:5664] Loading C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.3001.165.105\Data\Config\prodcltdef.dat
2013/07/04 11:51:34.289 [1388:5664] Failed to read key from ccSettings, err - 2147484167
2013/07/04 11:51:34.289 [1388:5664] Failed to read key from ccSettings
2013/07/04 11:51:34.289 [1388:5664] ProfileMan: cannot load backup client profile C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.3001.165.105\Data\Config\prodcltdef.dat
2013/07/04 11:51:34.289 [1388:5664] Service Start Initialize() Failed!
2013/07/04 11:51:34.289 [1388:5664] Service is shutting down
2013/07/04 11:51:34.398 [1388:5664] Saving SMC State
2013/07/04 11:51:34.398 [1388:5664] Skip saving state because Engine is not running
2013/07/04 11:51:34.398 [1388:5664] Stopping SyLink...
2013/07/04 11:51:34.398 [1388:5664] delete SMC State...
2013/07/04 11:51:44.694 [1388:5664] Failed to read key from ccSettings, err - 2147484167
2013/07/04 11:51:44.694 [1388:5664] fail to save state, err code = 1, state path = C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.3001.165.105\Data\State\SerState.dat
2013/07/04 11:51:44.694 [1388:5664] delete netport...
2013/07/04 11:51:44.694 [1388:5664] Disable damper...
I didn't find anything on web aboute this error : Failed to read key from ccSettings, err - 2147484167
Could you help me?