Symante Endpoint manager Service stopped
I have checked the event log but not found any reason.
so check the log and found on log detail
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs
Anyone have idea that how this issue come??
sepm_59228189.log file detail attach
2012/10/05 23:17:09:448 : RMI TCP Connection(1)-10.37.4.67 : [com.creamtec.ajaxswing.ClientAgentImpl] Initialization complete, instances in JVM = 1
2012/10/10 21:08:11:798 : Thread-1 : [com.creamtec.ajaxswing.JVMProcess$1] Health check failed, exiting
scm-server-1.log
2012-10-05 23:13:44.500 SEVERE: ================== Server Environment ===================
2012-10-05 23:13:44.519 SEVERE: os.name = Windows 2003
2012-10-05 23:13:44.519 SEVERE: os.version = 5.2
2012-10-05 23:13:44.519 SEVERE: os.arch = x86
2012-10-05 23:13:44.519 SEVERE: java.version = 1.6.0_14
2012-10-05 23:13:44.519 SEVERE: java.vendor = Sun Microsystems Inc.
2012-10-05 23:13:44.519 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2012-10-05 23:13:44.519 SEVERE: java.vm.version = 14.0-b16
2012-10-05 23:13:44.519 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2012-10-05 23:13:44.519 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2012-10-05 23:13:44.519 SEVERE: java.user = null
2012-10-05 23:13:44.519 SEVERE: user.language = en
2012-10-05 23:13:44.519 SEVERE: user.country = US
2012-10-05 23:13:44.519 SEVERE: scm.server.version = 11.0.6005.562
2012-10-05 23:13:49.150 SEVERE: ================== StartClientTransport ===================
2012-10-05 23:13:50.583 SEVERE: Schedule is started!
2012-10-08 13:56:25.763 SEVERE: Datastore error in: com.sygate.scm.server.task.AgentLogCollector
java.lang.ArrayIndexOutOfBoundsException
com.sygate.scm.server.util.ServerException: Datastore error
at com.sygate.scm.server.logreader.av.LogHandler.process(LogHandler.java:166)
at com.sygate.scm.server.task.AgentLogCollector.enumerateInbox(AgentLogCollector.java:285)
at com.sygate.scm.server.task.AgentLogCollector.run(AgentLogCollector.java:130)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2012-10-08 18:53:32.049 SEVERE: The root cannot be deleted in: com.sygate.scm.server.consolemanager.requesthandler.GetRecordHandler
com.sygate.scm.server.util.ServerException: The root cannot be deleted
at com.sygate.scm.server.util.SqlQueryBuilder.validateId(SqlQueryBuilder.java:1310)
at com.sygate.scm.server.util.SqlQueryBuilder.validate(SqlQueryBuilder.java:1584)
at com.sygate.scm.server.util.SqlQueryBuilder.validateGenericValue(SqlQueryBuilder.java:1552)
at com.sygate.scm.server.util.SqlQueryBuilder.iterateSearchCriteria(SqlQueryBuilder.java:1850)
at com.sygate.scm.server.util.SqlQueryBuilder.createSemClientCount1Query(SqlQueryBuilder.java:1042)
at com.sygate.scm.server.util.SqlQueryBuilder.buildupSqlQuery(SqlQueryBuilder.java:123)
at com.sygate.scm.server.consolemanager.requesthandler.GetRecordHandler.handleRequest(GetRecordHandler.java:106)
at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:252)
at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:619)
2012-10-08 18:53:49.168 SEVERE: The root cannot be deleted in: com.sygate.scm.server.consolemanager.requesthandler.GetRecordHandler
com.sygate.scm.server.util.ServerException: The root cannot be deleted
at com.sygate.scm.server.util.SqlQueryBuilder.validateId(SqlQueryBuilder.java:1310)
at com.sygate.scm.server.util.SqlQueryBuilder.validate(SqlQueryBuilder.java:1584)
at com.sygate.scm.server.util.SqlQueryBuilder.validateGenericValue(SqlQueryBuilder.java:1552)
at com.sygate.scm.server.util.SqlQueryBuilder.iterateSearchCriteria(SqlQueryBuilder.java:1850)
at com.sygate.scm.server.util.SqlQueryBuilder.createSemClientCount1Query(SqlQueryBuilder.java:1042)
at com.sygate.scm.server.util.SqlQueryBuilder.buildupSqlQuery(SqlQueryBuilder.java:123)
at com.sygate.scm.server.consolemanager.requesthandler.GetRecordHandler.handleRequest(GetRecordHandler.java:106)
at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:252)
at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:619)
2012-10-10 21:08:02.897 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.RequestHandler
java.lang.NullPointerException
at com.sygate.scm.server.util.SqlQueryBuilder.validateBoolean(SqlQueryBuilder.java:1294)
at com.sygate.scm.server.util.SqlQueryBuilder.createSemAgent4Query(SqlQueryBuilder.java:532)
at com.sygate.scm.server.util.SqlQueryBuilder.buildupSqlQuery(SqlQueryBuilder.java:91)
at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.getObject(GetObjectHandler.java:226)
at com.sygate.scm.server.consolemanager.requesthandler.GetObjectHandler.handleRequest(GetObjectHandler.java:143)
at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:252)
at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:80)
at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:79)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:638)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:720)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:446)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:875)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:619)
2012-10-10 21:08:02.944 SEVERE: Shuting down server ...