There are 6 servers with the same build, installation on 5 went thru but not the last one.
We get the below errors.
MSI (s) (60:C4) [12:32:41:637]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (60:C4) [12:32:41:637]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Axa'.
MSI (s) (60:C4) [12:32:41:637]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'AXA Tech Spain'.
MSI (s) (60:C4) [12:32:41:637]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\45d62d7.msi'.
MSI (s) (60:C4) [12:32:41:637]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is '\\praessep01\d$\SEP6_ENG_x64\Symantec AntiVirus Win64.msi'.
MSI (s) (60:C4) [12:32:41:637]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (60:C4) [12:32:41:637]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install
MSI (s) (60:C4) [12:32:41:652]: Note: 1: 2205 2: 3: PatchPackage
MSI (s) (60:C4) [12:32:41:652]: Machine policy value 'DisableRollback' is 0
MSI (s) (60:C4) [12:32:41:652]: User policy value 'DisableRollback' is 0
MSI (s) (60:C4) [12:32:41:652]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
=== Logging started: 10/30/2012 12:32:41 ===
MSI (s) (60:C4) [12:32:41:652]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (60:C4) [12:32:41:652]: Doing action: INSTALL
Action start 12:32:41: INSTALL.
MSI (s) (60:C4) [12:32:41:652]: Running ExecuteSequence
MSI (s) (60:C4) [12:32:41:652]: Doing action: System16Folder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2
Action start 12:32:41: System16Folder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2.
MSI (s) (60:C4) [12:32:41:668]: Doing action: CommonFilesFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2
Action ended 12:32:41: System16Folder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2. Return value 1.
MSI (s) (60:C4) [12:32:41:684]: PROPERTY CHANGE: Adding CommonFilesFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2 property. Its value is 'C:\Program Files (x86)\Common Files\'.
Action start 12:32:41: CommonFilesFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2.
MSI (s) (60:C4) [12:32:41:684]: Doing action: CommonAppDataFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2
Action ended 12:32:41: CommonFilesFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2. Return value 1.
MSI (s) (60:C4) [12:32:41:684]: PROPERTY CHANGE: Adding CommonAppDataFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2 property. Its value is 'C:\Documents and Settings\All Users\Application Data\'.
Action start 12:32:41: CommonAppDataFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2.
MSI (s) (60:C4) [12:32:41:684]: Doing action: SystemFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2
Action ended 12:32:41: CommonAppDataFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2. Return value 1.
MSI (s) (60:C4) [12:32:41:699]: PROPERTY CHANGE: Adding SystemFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2 property. Its value is 'C:\WINDOWS\SysWOW64\'.
Action start 12:32:41: SystemFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2.
MSI (s) (60:C4) [12:32:41:699]: Doing action: System64Folder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2
Action ended 12:32:41: SystemFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2. Return value 1.
MSI (s) (60:C4) [12:32:41:699]: PROPERTY CHANGE: Adding System64Folder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2 property. Its value is 'C:\WINDOWS\system32\'.
Action start 12:32:41: System64Folder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2.
MSI (s) (60:C4) [12:32:41:699]: Doing action: ProgramFilesFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2
Action ended 12:32:41: System64Folder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2. Return value 1.
MSI (s) (60:C4) [12:32:41:715]: PROPERTY CHANGE: Adding ProgramFilesFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2 property. Its value is 'C:\Program Files (x86)\'.
Action start 12:32:41: ProgramFilesFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2.
MSI (s) (60:C4) [12:32:41:715]: Doing action: ProgramFilesFolder.93C43188_D2F5_461E_B42B_C3A2A318345C
Action ended 12:32:41: ProgramFilesFolder.9DDC0E81_9620_4441_B4F7_FD077F55D6D2. Return value 1.
MSI (s) (60:C4) [12:32:41:715]: PROPERTY CHANGE: Adding ProgramFilesFolder.93C43188_D2F5_461E_B42B_C3A2A318345C property. Its value is 'C:\Program Files (x86)\'.
Action start 12:32:41: ProgramFilesFolder.93C43188_D2F5_461E_B42B_C3A2A318345C.
MSI (s) (60:C4) [12:32:41:731]: Doing action: CommonFilesFolder.AE34FE77_F4D6_42C5_A0D4_A58BE72B0219
Action ended 12:32:41: ProgramFilesFolder.93C43188_D2F5_461E_B42B_C3A2A318345C. Return value 1.
MSI (s) (60:C4) [12:32:41:731]: PROPERTY CHANGE: Adding CommonFilesFolder.AE34FE77_F4D6_42C5_A0D4_A58BE72B0219 property. Its value is 'C:\Program Files (x86)\Common Files\'.
Action start 12:32:41: CommonFilesFolder.AE34FE77_F4D6_42C5_A0D4_A58BE72B0219.
MSI (s) (60:C4) [12:32:41:731]: Doing action: CommonFilesFolder.611D9A69_39FC_4998_998E_1ECADF28A979
Action ended 12:32:41: CommonFilesFolder.AE34FE77_F4D6_42C5_A0D4_A58BE72B0219. Return value 1.
MSI (s) (60:C4) [12:32:41:746]: PROPERTY CHANGE: Adding CommonFilesFolder.611D9A69_39FC_4998_998E_1ECADF28A979 property. Its value is 'C:\Program Files (x86)\Common Files\'.
Action start 12:32:41: CommonFilesFolder.611D9A69_39FC_4998_998E_1ECADF28A979.
MSI (s) (60:C4) [12:32:41:746]: Doing action: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E
Action ended 12:32:41: CommonFilesFolder.611D9A69_39FC_4998_998E_1ECADF28A979. Return value 1.
MSI (s) (60:C4) [12:32:41:746]: PROPERTY CHANGE: Adding WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 12:32:41: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
MSI (s) (60:C4) [12:32:41:746]: Doing action: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E
Action ended 12:32:41: WindowsFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (60:C4) [12:32:41:762]: PROPERTY CHANGE: Adding SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\SysWOW64\'.
Action start 12:32:41: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E.
MSI (s) (60:C4) [12:32:41:762]: Doing action: WindowsFolder.BDF6E439_056A_10D7_FF1F_C8B3B9A1E18E
Action ended 12:32:41: SystemFolder.D2730D3F_3C41_5884_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (60:C4) [12:43:28:606]: Executing op: CustomActionSchedule(Action=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1025,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall@4,)
MSI (s) (60:80) [12:43:28:637]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI8C.tmp, Entrypoint: _StopCcSetMgrOnOverOrBrokenInstall@4
2012-10-30-12-43-28-652 : ccLib::CRegistry::Open(101) : RegOpenKeyEx() != ERROR_SUCCESS, Software\Symantec\InstalledApps, 0x00000002
MSIASSERT - 2012-10-30-12-43-28-652 : CInstalledApps::GetInstAppsDirectory() : reg.Open() == FALSE
:
MSIASSERT - 2012-10-30-12-43-28-652 : CInstalledApps::GetCCDirectory() : GetInstAppsDirectory() == false
:
2012-10-30-12-43-28-652 : CInstalledApps::GetSymSharedDirectory() : "C:\Program Files (x86)\Common Files\Symantec Shared"
2012-10-30-12-43-28-652 : CInstalledApps::GetCCDirectory() : "C:\Program Files (x86)\Common Files\Symantec Shared"
MSIASSERT - 2012-10-30-12-43-28-652 : cc::StopServiceAndDepAtAnyCost(366) : Unable to openService ccSetMgr. Error=1060:
MSI (s) (60:C4) [12:43:28:668]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC,,)
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall: Unable to stop ccSetMgr:
MSI (s) (60:C4) [12:43:28:668]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=C:\DOCUME~1\excadmin\Local Settings\Temp\VIGJRQFT\LiveUpdate\lucheck.exe)
MSI (s) (60:C4) [12:43:28:668]: Executing op: ActionStart(Name=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,,)
MSI (s) (60:C4) [12:43:28:668]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\DOCUME~1\excadmin\Local Settings\Temp\VIGJRQFT\LiveUpdate\lucheck.exe)
MSI (s) (60:28) [12:43:28:699]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI8D.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: C:\DOCUME~1\excadmin\Local Settings\Temp\VIGJRQFT\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 2103571981
MSI (s) (60:C4) [12:43:28:715]: User policy value 'DisableRollback' is 0
MSI (s) (60:C4) [12:43:28:715]: Machine policy value 'DisableRollback' is 0
Action ended 12:43:28: InstallFinalize. Return value 3.
Tried cleanwipe > No go.
tried LU install & then SEP > no go
No DCOM.
Let me know if you need any info. Thanks.