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Clearing False Positive

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I need a solution

I want to start out by saying that I am completely a noob at managing an Endpoint Server.  I have learned a lot from just working my way through some issues, but I have ran into an issue that I can't seem to remedy on my little bit of knowledge or google. 

We run Endpoint Protection Manager Ver 12.1.1.1101.401 RU1 MP1 and manage just over 200 machines with it.  I have been able to edit policies to better fit our needs and so forth, again by either figuring out on my own or internet searches.  The problem that I am having is that I have a machine that keeps showing up as still infected and I know the file that is showing as a threat is not.  The file is from an installation CD for a software that was installed on the machine. 

The software is k+can commander.  It is a software for programming and resetting ECU's on automobiles.  I have tried to create an exception to allow the software as safe, but the policy doesn't seem to help. 

Any suggestions?

Thanks


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