So I am not exactly sure where to begin.
We have had the SEPM installed for years. I just recently started at my company and took over some of the IT duties that were orignally outsourced. I reached out to our management company (also our reseller) about obtaining updated software packages for the SEPM and my clients to upgrade their version. I was told that the license has moved and we need to be registered with our own account and that they started the process for me.
I receive the email confirmation for my account and attempt to access MySymantec for dowloads. I enter my support ID and it says that i have to wait for a Site Manager or Symantec Support Agent to approve my request. It has now been over 24 hours and I have not heard anything.
Chat bot is useless and it doesnt appear that any support agents are working or answering tickets, every place where it says to open a case or "call us" has broken links. I have my licsense number and a support ID but no way to get it registered or contact anyone for assistance.