Exceptions> Security risk exceptions> file option greyed out

Hi,

I enrolled my SEPM to the cloud. Decided to apply my license. Have a case with Symantec since 21/10/19 because license appearing as invalid or expired though I have license till July 2020.

I need add exception for a folder. What are my options apart from unenrolling from the cloud? Is there a registry setting that can be changed so that I can get the option. Anyway to whitelist the folder for a specific device from the cloud.

Thanks to help!